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Senior Customer Experience Strategist - Retail

HK$30000 - HK$35000 per month
Hong Kong
Digital , Branding and Design, Brand Strategy
This vacancy has now expired.

  • To conduct internal and external research to uncover insights on customers and market trends.
  • To work with Experience Design to run user research and validate insights.
  • To synthesize insights, shape opportunities and from there craft the project strategy, vision, tangible topline focus / scope and KPI.
  • To share and communicate strategy & plan to project team & key stakeholders.
  • To support and ensure experience design, implementation, launch and change management are aligned with the project's overarching vision.
  • To support project team regularly, resolve crisis / issues / conflicts if needed to drive project


  • 3 years of strategy experience at a consulting firm, agency or industry
  • Bachelor degree in Economics, Business Administration, Design or relevant disciplines, with strong academic performance
  • Experience in and knowledge of retail / luxury business is a plus
  • Enjoy defining and tackling undefined problems and projects
  • Proactive, intellectual curiosity, structured thinking, empathetic and a comfort with ambiguity
  • Able to collaborate with teams and individuals with different personalities and cultures
  • Strong communication and presentation skills
  • Fluent in English and Chinese
  • Mandarin is a MUST

If you're interested in this role, email us your updated CV with contact info or give Oscar a call at +852 3695-5007.

You will have the opportunity to perform within an amazing working environment where pro-activity and leadership is greatly rewarded.

We have a variety of jobs within Digital & Data, so if this one is not suitable, please get in touch to discuss other exciting opportunities.

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